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IT Product Company

SendBird

Chat, calling and AI agent platform that businesses build into their apps to talk with customers

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About SendBird

SendBird, written as Sendbird on its site, provides communication infrastructure that companies add to their own apps, and now sells an AI customer experience platform. The company is a Y Combinator alumnus.

Its website says its systems carry billions of conversations monthly.

What SendBird offers

  • Chat API — messaging that developers add to communities, marketplaces, games and e-commerce apps.
  • Calling — in-app voice calling built through its software development kits.
  • AI agents — conversational agents that handle customer interactions across the customer journey.
  • AI customer experience platform — a product for enterprises, marketed as delight.ai.

Who it works with

Businesses in delivery and rideshare, e-commerce and retail, healthcare, travel and hospitality, and financial services.

Key facts

  • Customers: said to span more than 150 countries, per earlier profile text
  • Accelerator: Y Combinator alumnus
  • Scale: about 7 billion conversations monthly, as the site states

Profile written by TrustList from the business's own published information, Oct 2026.

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