Smarsh

Smarsh helps organisations manage risk in their electronic communications. Its software captures, archives and monitors messages across a wide range of channels, including email, social media, text messaging, instant messaging, websites and voice. This supports compliance and e-discovery work.

What Smarsh offers

• Communications capture — collects messages from many channels.
• Archiving — stores records to meet recordkeeping requirements.
• Monitoring — watches communications for risk.
• E-discovery support — helps organisations respond to legal and regulatory requests.
• Connected Suite — its main product family, handling large volumes of conversations.

Who it works with

Banks across the United States, Europe, Canada and Asia, along with government agencies in many US states.

Key facts

• Headquarters: Portland
• Offices: Nine worldwide, including Silicon Valley, New York, London and Bangalore