Information Services Group

Information Services Group, better known as ISG, is a global technology research and advisory firm. It advises large organisations on how to buy, run and oversee technology and business services, and it now places AI at the centre of its offer. It says its independence from providers lets it recommend solutions without conflict.

Services

• Sourcing advisory: guides clients through choosing and contracting providers, using its ISG Tango approach.
• Benchmarking: measures the performance, price and quality of technology services with ISG Inform and ProBenchmark.
• Governance: oversees a client's vendor portfolio after contracts are signed, through ISG GovernX.
• Research: analysis of industry trends and provider capabilities.
• Provider intelligence platform: an AI-enabled tool for comparing providers.
• Change management: support for staff affected by outsourcing or IT updates.

Who it works with

Enterprises worldwide. Its published examples include a utility company, a European bank and a global engineering firm.

Key facts

• Reach: global
• Platforms: ISG Tango, ISG Inform, ISG ProBenchmark, ISG GovernX and ISG OneSource