Bond Brand Loyalty

Bond Brand Loyalty works with brands on programmes that keep customers coming back. It describes itself as driven by customer intelligence and combines consulting with hands-on project delivery. The firm has also announced the acquisition of a UK relationship marketing agency, Armadillo.

What Bond Brand Loyalty offers

• Customer insight — measurement that shows what drives behaviour and performance.
• Experience design — improving experiences for customers, employees and partners.
• Loyalty platforms — building loyalty technology and linking it with existing systems.
• CRM strategy — lifecycle communications and targeting across channels.
• Campaigns and events — creating and running engagement activity.

Who it works with

Well-known consumer brands.

Key facts

• Team: about 500 people
• Recognition: cited in analyst reports from Forrester, Gartner and Loyalty 360