Digital Marketing Company

Arkade

Australian customer experience consultancy helping consumer brands plan loyalty, clienteling and ecommerce improvements

Visit Website Get a quoteRequest a demo / quote Write a Review

TrustList summary

Arkade is a customer experience (CX) consultancy for consumer brands, formed in 2013 when two agencies joined together. Working from Australia, it helps retailers and direct-to-consumer companies find and rank the changes that will matter most to their most valuable customers. Its focus is strategy and solution design rather than simply building whatever a client asks for.

Products and services

CX strategy: deciding where a brand should put its effort next, based on the value of each opportunity.
Solution design: customer research plus analysis of team and platform capabilities.
Clienteling: in-store tools that help staff know and serve returning customers.
Ecommerce and apps: improvements to online stores and mobile apps.
Loyalty and communications: loyalty schemes, service and messaging platforms built around customer data.
Customer data education: teaching whole businesses how to identify and look after high-value customers.

Clients

Arkade works with direct-to-consumer brands, mainly Australian retailers, and some clients elsewhere. Brands quoted on its site include The Academy Brand and The PAS Group.

Key facts

Based in: Australia
Founded: 2013
Origin: merger of two agencies with different skills

Summary written by TrustList from the business's own published information, Sep 2026.

Rankings

Arkade is ranked on 1 TrustList ranking at #36.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Arkade has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Digital marketing company · 1 ranking

#36of 51
Australia
Its profile: “Working from Australia, it helps retailers and direct-to-consumer companies find and rank the changes that will matter most to their most valuable customers.”
Of the 51 here, 30 also cover SEO and 29 also cover eCommerce; 7 also work in Melbourne and 7 also work in Sydney.
Behind ITCC, ahead of Limitless Studios.

As of 2026-11-01. Organic ranks only; sponsored placements are never ranks. How TrustList ranks