Arkade

About Arkade

Our team’s diverse skill sets create sophisticated experiences that maximise internal capabilities and transform how customers interact with your brand

Customer experiences don't happen in isolation, not in one channel or one department, that’s why we’re passionate about empowering and nurturing customer champions

So you can serve your most valuable customers, better

Let us help you uncover, prioritise and implement valuable CX improvements

HI THERE, WE’RE ARKADE

In 2013, two agencies with different knowledge and the same passion for customers formed Arkade Since then, Arkade has worked with some of Australia’s top retailers, helping them recognise and unlock the value of their known customers - through in store clienteling, ecommerce, loyalty, apps, service and communications platforms

WE’RE A BIT DIFFERENT TO YOUR USUAL AGENCY

In a world flooded with experiences other brands have successfully implemented, having a list of possible initiatives to undertake is not hard, actually, it can cause decision paralysis

Where others may need you to know exactly what you want before they build it, or will only design it if they are going to build it, ‘building things’ is not our goal Our focus is on strategy, solution design and providing exceptional experiences to your customers

We help you decide where you should focus next, maximising capabilities you can learn from and delivering experiences your customers will truly value

Solutions design including customer research, team and platform capability analysis

YOUR CUSTOMERS SHOULD BE YOUR FOCUS, AND THAT’S WHY THEY’RE OURS

We work with direct to consumer brands and that’s why customers are our number one focus and believe they should be yours too We demystify what it means to leverage your customer data and educate the entire business as to how to identify and nurture relationships with your best customers and why that is so important Our solutions are designed to benefit your customers and build your learning about who they are and how they choose to interact with your brand, so that you can iteratively improve your services, products and experiences

FOR OVER A DECADE WE’VE ACHIEVED SUCCESS WITH INDUSTRY LEADING BRANDS

We work with leading direct to consumer brands throughout Australia and around the world Like us, our clients are passionate about the customers they serve and the products they craft

WE CHOOSE PARTNERS WITH PURPOSE

To achieve our mission, we seek out purposeful platforms and subject matter experts who are focused on solving specific problems

We share a common philosophy with the brands we work with, provide customers with remarkable products and experiences that solve specific needs

Learn more about our partners We celebrate the variety and breadth of experience and expertise each member of our team brings to client engagements and harnessing our shared passion for developing an ever deeper understanding of how remarkable brands can better serve and engage with the customers who love them

Each engagement represents a new opportunity to design, deliver and learn from engaging, valuable customer experiences which allows our team to showcase their unique experience and skills Here’s what they’ve achieved…