aCommerce

aCommerce helps brands sell online across Southeast Asia, taking on the daily running of their marketplace and web stores. It combines operations staff, warehouses and software so that a brand does not have to build its own e-commerce infrastructure in each market.

Services

• Online store operations: day-to-day management of a brand's stores across online channels, plus building brand-specific web stores.
• Brand management and marketing: keeps a brand's presence consistent across channels and runs targeted e-commerce marketing campaigns.
• Warehousing and fulfilment: stores stock and ships online orders from its fulfilment centres in the region.
• Live commerce: live shopping sessions produced in its own streaming studios.
• Customer service: support for a brand's shoppers, with local-language care mentioned in older material.
• Software platforms: EcommerceIQ for fulfilment and operations, Ecommerce Market Insights for marketing analytics, and AskIQ for AI-based competitor queries in plain language.

Clients

Its clients are consumer brands, including global names, selling to shoppers in Southeast Asian markets. It also offers advice and training to strengthen clients' in-house e-commerce teams.

Key facts

• Offices: five countries in Southeast Asia
• Fulfilment centres: eight across the region
• Team: more than 1,000 e-commerce staff
• Live streaming studios: over 20
• Security: has completed a SOC 2 Type I audit