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OnTrack Retail

Online rail ticket retailer and software provider building ticketing systems and apps for transport operators

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About OnTrack Retail

OnTrack Retail was formed in 2014 when bus and rail group Go-Ahead joined with rail software company Assertis. It started as an online rail ticket retailer, launching to the public in late 2015. It now also builds software for transport operators.

What OnTrack Retail offers

  • Ticketing systems — web and mobile platforms that connect to industry systems and payment gateways.
  • Bespoke apps — custom applications made for the rail sector.
  • Front-end design — user experience and customer experience design.
  • Consultancy — guidance for operators on rail IT and customer satisfaction.
  • Delay Repay — a system for handling delay compensation claims.
  • APIs — services offered to other developers, plus early work in bus travel.

Who it works with

Transport operators, including train companies such as Southeastern.

Key facts

  • Founded: 2014
  • Owners: Go-Ahead and Assertis
  • Public launch: late 2015

Profile written by TrustList from the business's own published information, Oct 2026.

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