Dollphin

Dollphin, trading as Dolphin Consulting, is a collaborative group of experienced specialists who design customer experiences, systems and services around what customers need. It draws on service design, design thinking, customer experience and lean methods, but frames its work in terms of business outcomes rather than method names. The team can both plan a change and carry it out, particularly where digital systems are involved.

What Dollphin offers

• Service design — shaping services and customer journeys around customer needs.
• Customer experience — helping a company stand out when its products and prices look much like its rivals'.
• Business transformation — making an organisation more customer-centric and driven by a clear purpose.
• Implementation — building the digital systems a strategy calls for, when the client wants it.

Who it works with

It works with businesses that want long-term change in how they treat customers and motivate their teams, rather than a quick fix.

Key facts

• Legal name: Dolphin Consulting
• Methods: service design, design thinking, customer experience, lean