Blacc Spot Media, Inc.

Blacc Spot Media, Inc. is a consulting and software development firm focused on cloud communications and AI. It designs and builds the systems businesses use to talk to their customers by voice, text, chat and video, and connects them to existing data and applications.

Services

• Strategic consulting: cloud communications strategy, CPaaS vendor selection, requirements gathering and market research.
• Twilio Flex contact centres: builds and deploys contact centres on Twilio Flex, including FLEXFIG, its ready-made plugin for configuring Flex quickly.
• Messaging and chatbots: programmable SMS and MMS, conversational messaging and AI-powered bots.
• Voice and video: programmable voice, intelligent cloud-based IVR systems and video features.
• Software product development: custom applications, API and data integrations, and migrations from legacy systems to the cloud.
• Managed services: ongoing support for Twilio Flex and other deployed systems.

Clients

Its published customer stories include contact centre work for FYidoctors, Procter & Gamble, CharterUP and Outdoor Adventures; messaging projects for Smile Direct Club, Pylon Manufacturing and The Source; and an IVR system for Capitol Corridor.

Key facts

• Platform: Twilio (Flex, messaging, voice, video)
• Product: FLEXFIG plugin for Twilio Flex