Esker Collections Management

Esker Collections Management is a CRM-style application that automates how businesses handle collections, both before and after a payment falls due. It is one module in the vendor's order-to-cash range, which sits on a global cloud platform.

Features

• Collection workflow automation: manages the steps of chasing overdue customer payments.
• Predictions and risk analysis: the vendor's site describes AI-based forecasting to help collect cash sooner and cut bad debt.
• Fit with wider receivables tools: works alongside credit management, invoice delivery, payment and cash application modules from the same supplier.
• ERP integration: the platform is described as connecting with several ERP systems.

Who it serves

Finance and customer service teams. A customer example on the vendor's site describes a collections team gaining time and more oversight of cash collection.

Key facts

• Platform: cloud-based, with AI and robotic process automation
• Vendor: Esker, which says it serves more than 3,000 businesses worldwide