Nextiva

Nextiva is a cloud communications provider that puts a company's calls, messages and customer records on one platform. It serves businesses from small local firms to global brands. Its platform is built around a shared conversation history for each customer.

What Nextiva offers

• Business voice — calls and texts from any device, with transcribed voicemail.
• Video meetings — screen sharing and recording.
• Team chat and email — channels, threads and a shared customer inbox.
• AI agent — handles customer conversations, books appointments and routes people to staff.
• Customer experience tools — analytics, satisfaction surveys and a service CRM.
• Integrations — connections to CRM, helpdesk and productivity software such as Salesforce, HubSpot, Zendesk and Microsoft Teams.

Who it works with

Organisations of all sizes, including healthcare groups using industry software.