Loop Email

Loop Email is a team communication app built around the email inbox. It connects to an existing Gmail or Outlook account and reorganises mail by person, task and team, so colleagues can share messages and discuss them privately without leaving the app.

What Loop Email offers

• Shared inbox — private and shared mailboxes brought into one workspace.
• Assignment and mentions — conversations can be given to a named teammate, who is alerted to them.
• Team chat — direct messages and group conversations alongside email.
• Workflow automation — automatic routing and tagging of conversations, plus shared templates.
• Insights — reports that help managers watch response times and spot outliers.

Who it works with

The site targets customer service and operations teams, and one reviewer describes using it in a business of ten people.

Key facts

• Works with: Gmail and Outlook
• Monitoring: service-level tracking for response quality