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IT Product Company

ContactEngine

Conversational AI company automating proactive customer communications for large companies, now part of NiCE

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  • Web Development
  • WordPress
  • IT Services
  • United Kingdom
  • +8 more
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About ContactEngine

ContactEngine built proactive conversational AI that starts conversations with customers before they need to get in touch. Its technology now appears on the NiCE site as the CXone Proactive AI Agent.

What ContactEngine offers

  • Proactive customer messaging — AI-run conversations through channels customers prefer.
  • Journey automation — handling an interaction across days, weeks or longer.
  • Pre-built journeys — more than 30 ready customer journeys on the NiCE page.
  • Multi-channel engagement — secure, auditable contact across several channels.

Who it works with

It served large corporations in telecommunications, banking, insurance, retail and utilities, with clients in several countries.

Key facts

  • Based in: London, with offices in Bletchley Park and McLean, Virginia.
  • Ownership: was privately owned; the product is now sold through NiCE.
  • Industries: telecoms, banking, insurance, retail and utilities.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Web Development
  • WordPress
  • IT Services
  • United Kingdom
  • eCommerce
  • Android
  • UI/UX Design
  • Web Design
  • HTML5
  • iOS App
  • CMS
  • CSS

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