Information Mapping

Information Mapping is a documentation company built around its own method for structuring written content. The method is applied to policies, standard operating procedures, manuals and reports. Around it the company sells software, training and professional services, and says it has worked on documentation problems for over 40 years.

Products and services

• Methodology: a research-based standard for organising content so readers find what they need.
• FS Pro software: add-ins for Word, Outlook and Confluence that apply the method automatically.
• Training: courses in several formats, including certification.
• Writing services: technical writing, SOP writing, policies and procedures, and proposal writing.

Customers and markets

Organisations in pharmaceuticals, healthcare, government, utilities and manufacturing, where documentation quality affects compliance and safety. Its case studies include an airport operator and a regional electric utility.

Key facts

• Experience: over 40 years in documentation
• Software: FS Pro for Word, Outlook and Confluence
• Approach: the Information Mapping Methodology, now paired with AI tools