clixifix- Customer Care, simplified.

clixifix- Customer Care, simplified is defect management and repair software for the construction sector. It helps housebuilders, housing associations, principal contractors and subcontractors handle customer complaints and repairs after a building is handed over. It is part of the SmartCraft family.

What clixifix does

• Defect logging and nomination: one record for each defect, with faster nomination and appointment of the contractor who will fix it.
• Resident communication: a shared record of repairs, so residents and contractors stay in touch about each defect.
• Management reports: reports and trend views by region, scheme or plot, to show where defects recur.
• Audit trail: a record of every defect and action, to support compliance.

Who it serves

Housebuilders, housing associations, principal contractors and subcontractors across the UK and Ireland.

Key facts

• Part of: SmartCraft, a construction software provider in the UK and Nordics
• Region: UK and Ireland
• Customers: the site names Galliard Homes as a client