linCK-IT

linCK-IT is an IT support company serving small and mid-sized businesses in the München area. It has looked after clients across several sectors for more than twenty years and takes over day-to-day care of a customer's systems, whether those run in an on-site server room, in the cloud or a mix of both.

Services

• Consulting and installation: advice on what a business needs, followed by setting up servers, workstations and network equipment.
• Proactive maintenance: regular updates and server monitoring, with automatic alerts when a fault looks likely.
• Cloud administration: user management and fault handling for hosted services such as Microsoft 365, coordinated with the hosting provider.
• Support: requests are logged in a ticket system and ranked by severity, and most work is done by remote access.
• Migration: moving systems and data to new platforms.

Who it serves

Clients include consultancies, financial services firms, developers, manufacturers, healthcare providers, schools and publishers. Some hand over their whole IT estate, including servers, cloud services, workstations, network devices and the telephone system.

Key facts

• Based in: München area, Germany
• Experience: more than twenty years
• Service options: a flat-rate support plan or a traditional maintenance contract