Legal Field IT Specialists LLC

Outsourced IT for Atlanta law firms and busy offices

Law firms, along with their partners and administrators, get the closest attention from Legal Field IT Specialists LLC, an outsourced IT provider whose clients are smaller businesses in the Atlanta area and north Georgia. Older pages of its site trade under the name Leveraged Forces IT Specialists, and describe a business that has been building a loyal client base since the early 1990s, which is the firm's own account of its history.

The pitch: reachable, reliable, no surprises

The firm opens by addressing a familiar frustration: IT providers who are hard to reach, fail to follow through and bill for every small job. Its answer is a service that it describes as fast, friendly and responsive, with all IT services managed for a flat monthly fee and solutions that scale with the client.

It lists five reasons to trust it:

• A track record built on long-lasting client relationships
• Service agreements without hidden exclusions or fine print, so the client knows what is covered
• A professional team in place of a one-person operation, so that a problem does not wait for days because a lone technician is busy
• A complete service guarantee, under which unsatisfactory work is corrected or repeated at no extra charge, and a client who remains unhappy does not pay for it
• A specialty in high-demand business environments, where systems and software have to be lined up with how the firm actually operates

What the flat fee covers

The service menu includes:

• A help desk for problems with networks and computers
• Managed IT services
• Cloud computing
• Data backup and recovery, presented as protection against the unexpected damaging a company
• Network security
• VoIP phone services
• IT consulting

The company says it works alongside a client's other vendors so that systems run at peak performance.

Security awareness and outreach

The firm says it specializes in protecting clients from the threats common in business today. It reports having invited a representative of the US Secret Service to talk about new IT security threats being carried out by criminals, and discussed the extra measures it has put in place as a result. It also offers speakers for events, and its chief executive has appeared on local radio to discuss IT.