Indetics

Indetics is a Spanish-language technology firm that installs business telephony and customer-contact systems. Its website describes cloud and on-site IP switchboards, a multichannel contact centre and voice and chat assistants driven by AI.

What Indetics offers

• IP telephony — IP switchboards for large call volumes, several sites and hybrid working, hosted in the cloud or in the customer's own data centre with redundancy.
• Contact centre suite — call queues, recording, supervisor dashboards and reports.
• Omnichannel service — WhatsApp, web chat, social networks and SMS handled in one console, with a single history for each contact.
• AI virtual agents — voice and chat assistants that answer common questions, book appointments, send reminders and hand complex cases to staff.
• IT services — consulting, training, outsourcing, support and VoIP hardware.

Who it works with

The firm addresses organisations that want to modernise their phone systems, including companies with more than one location and teams working remotely.

Key facts

• Deployment: cloud-hosted or in the customer's own data centre, with contingency plans for link failures
• Operating model: systems designed to run around the clock
• Channels: voice, WhatsApp, web chat, social networks and SMS