GEEKS

Outsourced IT support for private firms and public bodies in the Dominican Republic comes from GEEKS. The firm maintains computers and networks. It builds software, and it provides IP phone systems and cloud backup. It aims to respond quickly to technology problems and to prevent them before they arise. Its stated mission is to provide information and communication technology services that raise the productivity and efficiency of processes tied to a company's or government's strategy.

Computer support and network administration

Computer support and maintenance covers repairs and upkeep for workstations. Network and systems administration keeps a client's network and servers running, and the firm also offers IT assessments and advice on what a business needs. Its infrastructure work covers server and network installation, and tidying and arranging equipment in offices.

IP telephony, call centres and integration

The telephony offer includes IP phone exchanges, call and contact centres, interactive voice response (IVR) systems and integration with a client's other systems. These services help businesses handle customer calls and route them properly, on the same network as the rest of their technology.

Protection, backup and continuity

Protection and recovery services cover firewalls, anti-virus, backup and business continuity, so that systems can be restored after a failure. The firm also builds wireless networks, connects offices to one another, and provides cloud computing and process automation.

Managed services and software

Managed services include business email, managed security and company backup. The firm's software work builds websites, mobile apps, online shops and custom applications designed around a client's processes, from a simple web page to a bespoke system.

Long-term technology adviser

GEEKS says it wants to be a long-term technology adviser rather than a simple supplier. Its material describes building a relationship with each client and showing how technology can serve business goals in a strategic way. It works proactively to prevent IT problems, responds quickly when they occur, and aims to let managers focus on running and expanding their business. Clients can also use its risk calculator, books, guides and videos, as well as its blog.