CRM Science

CRM Science is a Salesforce consultancy based in Philadelphia that now forms part of Faye. It runs end-to-end Salesforce projects, from discovery and implementation to building products on the platform, and has moved early into Agentforce and related AI work. Clients describe it as a partner that takes time to understand the business case.

What CRM Science offers

• Salesforce consulting — planning and delivering Salesforce projects end to end.
• Org consolidation — merging multiple Salesforce orgs, for example after acquisitions.
• Experience Cloud projects — redesigning customer support portals.
• Agentforce and AI — training, certification and rollout of Salesforce AI agents.
• Product development outsourcing — building products on Salesforce as a PDO partner.

Who it works with

Industries named include wealth management, insurance, nonprofits and high-tech. Published case studies cover Orion, DocuSign and Acts Retirement-Life Communities.

Key facts

• Based in: Philadelphia
• Partnerships: Salesforce Summit Consulting Partner, Salesforce.org Premium Partner
• Certifications: 135+ Salesforce certifications
• Awards: five-time winner of the Salesforce Partner Innovation Award
• Ownership: part of Faye