CR-T

Managed help desk and network monitoring

Businesses around American Fork and Salt Lake City in Utah are served by CR-T, short for Calculated Research and Technology. The company says it has operated since 1991 and recently marked 35 years in business, and it presents itself as an award-winning provider of IT support that saves time and money. The core offer is a managed help desk and network operations service staffed by technicians at tier one to tier three, with monitoring around the clock that is meant to catch problems before they reach users.

Security from email protection to a security operations center

The company says few providers offer security across the whole stack. Its range runs from email security through to a security operations center delivered as a service, and it says it acts as an outsourced security team for some clients. Proactive maintenance includes real-time antivirus scanning, patching, software updates and health reports on the infrastructure, with real-time monitoring behind them. Engineers at tier three are on staff to find and resolve faults in the background, so that users often never notice them.

Hardware, software and cloud work

CR-T also supplies servers, desktops and laptops, and it provides Azure and AWS services. For one-off work, it lists projects such as application and website development, cabling, SQL, IT security and cloud migrations, carried out by its professional services staff.

The identify, determine and resolve process

New clients start with a consultation and a needs audit of their environment. The second step turns what was found into an implementation strategy, and the final step is the work itself, either the project or the start of the managed service. The company calls this its IDR process.

Services for different industries

The site says each industry has its own demands on time, budget and regulation, and names examples including HIPAA, PCI and SOX. It lists healthcare, finance, banking, legal and restaurants among the sectors it supports. CR-T says it was named among the Best of State winners in 2024.