Bugs Byte

Bugs Byte is a partnership of senior IT engineers that takes on infrastructure and integration projects rather than routine support. It works on site around Chicago and remotely for clients elsewhere, and says it has been serving small and medium firms for more than two decades.

What Bugs Byte offers

• Infrastructure design and modernisation — planning and building systems with redundancy for services that must stay available.
• Cross-platform integration — joining separate systems so they work as one, including virtualisation from VMware, Microsoft, Citrix or Nutanix.
• Security beyond the firewall — protection that looks past perimeter tools and antivirus for cloud-heavy setups.
• Networking and virtualisation — software-defined networks, virtual desktops, applications, storage and data centres.
• Knowledge transfer — handing over designs and documentation so in-house support staff can run what was built.

The firm is explicit about what it leaves out: it does not run a help desk, replace monitoring tools, patch machines or take over day-to-day support. Its focus is failing services, stalled projects and new builds.

Who it works with

Managed service providers that need extra engineering depth, sometimes delivered under the provider's own brand, internal IT departments short of project time, and small businesses replacing scattered systems.

Key facts

• Based in: Chicago area, United States
• Service hours: weekdays, Central Time
• Coverage: on site near Chicago, remote worldwide