ArchIT

IT support written for architecture, design and engineering practices

ArchIT is a managed IT provider that serves architecture, design and engineering firms and nobody else. It was founded, the company says, on fifteen years of supporting such practices, during which the same problems kept appearing: a provider who did not understand Revit, AutoCAD, Bluebeam or other daily tools, slow answers when a deadline is near, lost access to project files that left the firm to fix things itself, and software vendors who sold a product and left the client to make it work. All support and engineering staff are based in the United States.

Managed services that begin with an assessment

Every onboarding starts with a network assessment. The team reviews the whole environment, checks the assumptions made before the sale, then tunes the setup to remove bottlenecks and head off future failures. After that it maintains the environment in that state. The firm uses a remote monitoring system to find and fix issues before they interrupt work, and it receives requests from users, automated software alerts and reports on security and hardware status.

A seat at the table for technology decisions

The company describes its role as a strategic adviser as well as a help desk. It meets clients regularly to explain new developments, talk through challenges and agree on how to move forward. It also points to a good grasp of Autodesk products and the other applications design firms rely on, and to a style of support it calls respectful and responsive. Clients, it says, report that projects run more smoothly and staff work more efficiently.

Using AI without losing control of IT

A newer part of the offer, which it calls the ArchIT AI advantage, addresses firms whose employees are already trying AI tools. The pitch is that a practice should not have to choose between progress with AI and responsible IT. It breaks the work into three steps.

Understand what is happening

Locate current AI use inside the practice, the points of risk and the areas with most to gain.

Adopt AI securely

Put policies, platforms, data safeguards, training and support around the people using it.

Build for the firm

Shape AI agents to fit the way the firm works, drawing on its own procedures, standards, records and professional judgment.

Who it is for

The company says it is committed to the design community and wants to improve IT support for it one project at a time. Its customer list includes firms with offices across the country, ranging from small studios to multi-location practices.