Alexaur Technolgy Services

Family-owned since 2001, Alexaur Technology Services runs managed IT, security and phone systems for small and mid-sized businesses in Katy and across West Houston. The team is local and answers its own phones during business hours, which the firm presents as a deliberate contrast with remote call queues and ticket systems. Clients in Brookshire, Fulshear, Sealy and the wider area deal with the same people who know their network, and the firm says its average client relationship lasts more than a decade.

Managed IT support for West Houston offices

The managed service combines remote and on-site support with round-the-clock monitoring and proactive maintenance, so that problems are found and repaired before they stop work. The firm's stated target is to resolve more than 98 percent of support requests on the first call, with a response time of 30 minutes. When a problem needs a technician on site, one is sent. The service also covers technology policies, sensible standards and user awareness training, so that staff know how to avoid the habits that cause most outages. Getting started takes three steps: a discovery call, a custom IT strategy, and then ongoing local support.

Security, backup and a 15-point network assessment

Every new client starts with a senior technician's assessment of the network, a 15-point review of security and overall health. The result feeds a custom IT plan built around the client's business objectives. Security and business continuity recommendations are presented as a specific program rather than a general promise, and data backup and recovery is offered as a service in its own right, so that a failed drive or a compromised account does not become a lasting loss.

Phone systems and cloud communications

The firm sells and supports cloud-based phone systems, including VoIP service, virtual meetings, video conferencing and collaboration tools such as Teams and Zoom. Calls and voicemails can be managed from any location, and the phone system is maintained under the same managed contract as the computers and network, so one provider is responsible for both. Insurance and legal firms are among the businesses that use the service.