iT360

Managed IT, cyber security and AI consulting are the services of iT360, which works for small and medium-sized businesses across New Zealand from an office in Auckland. Support is delivered both on site and from a distance. The company says its staff form one New Zealand team, and that it aims to keep clients' people productive, their data protected and their technology moving forward.

Managed IT with on-site and remote cover

The managed service combines on-site and remote support. The company describes it as dependable and proactive: staff can keep working with fewer disruptions, and many problems are dealt with before they are noticed. It says its aim is to take IT off a business's hands, so that its owners and managers can focus on what only they can do.

Cyber security alongside daily support

Cyber security is delivered as part of the managed service to protect business systems and data. The firm describes this security work as sitting beside everyday support rather than as a separate project, so that the same team looks after both.

AI applied to everyday work

The AI consulting focuses on practical uses for AI tools in daily business work. The firm describes its role as advising a client on where AI fits, rather than selling a general-purpose product. One example on its site is an internal AI assistant built for a distributor of plumbing and heating products. It was trained on the company's own product knowledge, so that staff could reach expertise that had been held by a few people.

Mobile devices and the cloud

Mobile device management covers the control and support of company phones and tablets. The company also moves organizations to the cloud and supports cloud-based email and collaboration tools. One case study describes a non-profit family services provider that moved fully to the cloud and reports higher productivity at lower cost.

Who the firm works with

Hundreds of New Zealand companies are among its clients, the firm says, mostly small and medium-sized ones. Its case studies include a boutique supermarket chain that has grown rapidly and a distributor, and it invites prospective clients to book an initial consultation through the site.