Helpdesk Heroes

An outsourced helpdesk for London businesses

Helpdesk Heroes runs IT support for businesses in London and the surrounding area, and says it also serves clients around the UK. Its description of the helpdesk is that of an outsourced technical department: it takes on the day-to-day office problems of a business that has no IT team of its own, or supports an in-house team that wants backup. The helpdesk operates around the clock, and a client raises a request through an online form that reaches an engineer.

Managed IT and monitoring

The managed services side watches over workstations and infrastructure proactively, with the aim of catching faults before they interrupt work. The company says it can manage a client's entire IT network, and it presents regular monitoring and maintenance as essential for the computer systems and networks of any modern business. It acknowledges that every business faces different technical demands and regulations, which is why it offers customisable services rather than one package.

Cloud work from migration to desktops

For firms thinking of moving to the cloud, the company talks through the options before any setup begins. Its cloud list covers:

• migration to the cloud
• cloud storage and backup
• cloud sysops and devops
• hosted desktop solutions
• Microsoft 365 setup and licensing

Security, telephony and connectivity

The older description of the company lists more services around the core. A managed security team defends systems against attacks designed to bypass ordinary defences. Phone system upgrades and moves to VoIP are covered from the first consultation through installation in the office. Connectivity work aims at reliable internet across every department. Data storage and backup can be arranged offsite or onsite, and the company advises on desktops, laptops and related software where hardware is ageing or software is out of date.

Who it works for

The company says it supports small businesses with fewer than ten employees as well as medium-sized companies with several locations, and that it adapts its work to the industry in question. It offers a consultation at the start so that the owner can discuss goals and options before committing, and its site also hosts a small business IT guide and sections on help for specific industries.