Elite EXTRA

Last mile software for routing, dispatch and returns

Elite EXTRA builds software for last mile delivery, the final leg of getting goods to a customer. Its tools run as a hosted service, and by the company's own count it now serves over 325,000 people across the world, a total built up since 2008. The business was founded in 1996, is privately held, and is based in Eau Claire, Wisconsin.

Routing and dispatch

The routing and dispatch module plans routes and assigns deliveries to drivers. A logistics operation uses it to organize the day's work, and the company presents it as a way to simplify and streamline logistics overall, with the aim of improving the bottom line and the experience of the customer.

Third party delivery network

The delivery network connects clients with third party fleets that take on-demand deliveries. A business that cannot cover every job with its own drivers can send work to these fleets through the same suite. The company describes the fleets as among the best the country has, a claim that comes from its own material.

Returns automation for reverse logistics

Returns automation handles the reverse side of delivery, the process of collecting products that customers send back. The company's material calls product returns a hassle it aims to remove, and the module is intended to manage that flow automatically rather than by hand.

Central contracting and billing

Central contracting and billing puts the contracts and invoices for delivery work in one place, so that a company managing several delivery arrangements can see them together.

Software delivery, support and contracts

The suite is offered as software as a service, which means the company updates it continuously and clients can use it from anywhere without installing hardware or software. Modules integrate with each other, and product updates are released every eight weeks. Support and training are provided in-house, and the company says its team is available around the clock. Contracts are month-to-month with no long-term commitment. The company also says it works with each client's team to fit the software to that client's own workflows.

Logistics operations as the core customer

The company describes its customers as logistics operations, and says the suite has been built to help them compete on delivery. The company is privately owned, and it says its success rests on long-term relationships with clients rather than short-term profit. It also reports that its support team has won awards.