Electricom

Nairobi, Kenya is home to Electricom Solutions Ltd, a power, solar and information and communications technology company. It supplies equipment and services across East Africa, and its stated mission is to deliver power and communication solutions that meet current and future client needs at the lowest possible cost.

Power systems for critical equipment

Power is the largest part of the range. The company supplies telecom power systems, rectifiers, inverters, data centre power solutions, uninterruptible power supplies, automatic voltage regulators and batteries. Its catalogue also includes LED lighting, solar lamps, and systems for heating and pumping water with solar power. The aim, as the company describes it, is power networks that are safe, efficient and dependable, with lower operating costs and a smaller carbon footprint.

Industrial automation and ICT

The industrial side covers variable frequency drives, AC drives, human machine interfaces and power supplies. On the ICT side, Electricom supplies IP-PBX phone systems, fibre networks, structured cabling, CCTV and access control. The site also lists several equipment brands that it sells in Kenya, including UPS and solar products from established manufacturers.

Services that follow the sale

The firm offers energy audits, site surveys, installations, repairs and maintenance contracts. It says it also provides after-sales support, service level agreements, annual maintenance contracts and retrofits. Spares are stocked in Nairobi, and the company says it keeps enough stock for each product line, couriers urgent items that are out of stock, and gives clients lead times for sea or air shipments, with help tracking consignments where possible.

How the company works with clients

Electricom describes its approach as customer centred. It says every client has different requirements, so it listens first and then tailors a solution to the specific challenge. Each client is given a dedicated contact person. The company trains customers to operate, maintain and carry out basic repairs on the equipment, so that they keep the most value from it. It also offers buy-to-own and long-term lease options, and says it can discuss payment terms with corporate buyers.

Engineering experience behind the business

The site says the business is run by engineers, some with business management degrees, who together have between fifteen and twenty years of field and management experience. The company argues that value matters more than price, and says it aims to deliver more value than the price of each solution. It describes itself as a network of local support rather than a supplier that disappears after the sale, with repairs, maintenance and spares kept locally.

Electricom Solutions Ltd is a power, solar and ICT company in Nairobi, Kenya, supplying integrated equipment and services across East Africa. It says each solution is tailored to the client's specification and that it provides after-sales support.

Products and services

• Power systems: UPS units, automatic voltage regulators, rectifiers, inverters, batteries and telecom power systems.
• Solar products: solar lighting, solar water heating and solar water pumping.
• Industrial automation: variable frequency drives, AC drives, HMIs and power supplies.
• ICT and security: IP-PaBX telephone systems, fibre solutions, structured cabling, CCTV and access control.
• Services: energy audits, site surveys, installation, maintenance contracts and repairs, with service level agreements.

Customers and markets

The company supplies telecom, data centre, industrial and building clients that need reliable power and communication equipment.

Key facts

• Based in: Nairobi, Kenya
• Team: engineers and business managers with 15 to 20 years of field and management experience