Diverse Tech Services

Running from its own network operations center and data center, this Indianapolis firm provides managed IT across the Midwest, covering support, security and automation.

A managed operating model for IT

The firm's model looks at each environment in the same way: keep it connected, keep it protected and keep it advancing. Its managed IT covers people, devices, networks and Microsoft 365 so that they work together reliably, The firm was founded in 1999 and describes itself as having more than 25 years in IT.

Security monitoring and assessments

Security work covers the accounts people sign in with, their email, their devices and the ability to restore data, with monitoring that runs at all hours. The firm also runs security assessments that show what is exposed in a client's environment, such as old accounts, unprotected systems and credentials that have appeared where they should not. Its case material describes an assessment that found far more devices on a dealership's network than the owners expected.

Automation and integration

Once a foundation is steady, the firm connects data sources and automates manual workflows from start to finish. Its case studies describe a regional manufacturer whose entire IT operation was re-engineered, which the company says cut technology spending by more than 30 per cent while making the business more secure.

Case studies the firm publishes

The firm publishes case studies on its site. They describe a public agency whose data was pulled out of disconnected systems into Power BI, and a printing company whose orders were moved by hand until an integration sent each order straight to production with retries and safeguards. The company presents these as examples of the work its team is doing with clients now.

Practical AI and checks on AI-built software

The firm applies AI where it creates practical value, including AI tools for everyday work and code review for software written largely with AI. In one case, its review system caught seven release-blocking problems in a public agency's new tool before the tool was released. The firm says its aim is to help staff use AI well and to make sure AI-built software works as intended.

Diverse Tech Services provides managed IT in Indianapolis and across the Midwest, covering support, cybersecurity and business technology. It runs its services from its own network operations centre and data centre, and has been in business since 1999.

What Diverse Tech Services offers

• Managed IT support: keeping people, devices, networks and Microsoft 365 working together.
• Cybersecurity: protection for identity, email, endpoints and recovery, watched around the clock.
• Security assessments: a review that finds what is exposed in a business's environment.
• Automation and integration: connecting data sources and automating manual workflows end to end.
• Practical AI: AI tools for everyday work, and checks on AI-built software before it causes problems.

Clients

Midwest organisations, including manufacturers that want to run leaner and lower their risk.

Key facts

• Based in: Indianapolis
• Founded: 1999
• Experience: 25+ years in IT