CTN Solutions

IT services in business since 1997

Founded in 1997, the firm has supplied IT and cybersecurity services to organizations of every size since then. Its stated mission is to exceed client expectations with technical expertise, guidance and support, so that clients can focus on running and growing their business. The firm presents IT as a strategic tool for reaching business goals rather than as a cost to be cut.

An outsourced IT department for mid-market companies

The firm describes itself as a trusted partner for mid-market organizations, and says its team can act as an outsourced IT department, responding to problems quickly and often before a client notices them. Coverage includes servers and network infrastructure, computers, applications and mobile devices, delivered as end-to-end support for all technology needs.

Managed IT and cloud services

Managed services are presented as a flexible offer rather than a single package, and cloud services are offered alongside them. The firm also lists IT strategy and unified communications, including VoIP telephony, among its services. Its approach is to map out the technology plan from the business's own goals, so that IT supports strategy and staff.

Cybersecurity, penetration testing and continuous monitoring

Cybersecurity work includes penetration tests and network security, with operations center monitoring. The firm argues that cyber insurers now expect continuous monitoring, multi-factor authentication, endpoint detection and response, and documented incident response plans, and that businesses without these controls can face non-renewal or much higher premiums.

The IT iceberg and third-party risk

The firm uses the image of an iceberg to make its point: most of the risk in IT lies out of sight, below the waterline. It names three pressures on small and mid-sized businesses, namely insurance-mandated security requirements, third-party risk from vendors and partners, and compliance obligations. It says a company's security is only as strong as its weakest vendor.

Backup, disaster recovery and continuity planning

Backup and disaster recovery services protect data so that a business can recover from an outage or attack. The firm asks clients directly what their business continuity plan is, and it sells VoIP and network operations services as part of the same relationship. It also lists a platform called CTN 360 among its offers.

Clients across HR, construction and other mid-market sectors

The firm says it serves mid-market businesses, including HR outsourcing and construction management companies, and that it learns each client's unique business needs before tailoring its service offer and pricing to them.