CCCit

Managed IT support and security for Bristol and the South West

CCCit is an IT support company in Bristol that looks after business technology across the South West. It says it has more than 14 years of experience and has worked with several high-profile clients, helping them to improve operations and through periods of growth. It describes its approach as built on strong client relationships, plain language without needless jargon, and fast responses.

Day-to-day support

The IT service desk acts as a single point of contact for technical problems, whether a hardware fault, a software glitch or a question about good practice. Behind it sits 24/7 monitoring of IT infrastructure and the management of business-grade connectivity. The company also sets up, installs and maintains hosted and onsite servers and workstations, designs and manages secure networks, and builds and hosts responsive websites. It argues that active monitoring linked to client systems brings immediate notice of faults, which helps to reduce downtime.

Cloud, cyber security and recovery

CCCit's managed cloud services concentrate on Azure and cover the whole lifecycle from infrastructure setup to ongoing management and optimisation. Its managed cyber security service aims to protect data, systems and reputation, and the company has also written about ransomware protection and a Cyber Essentials service. Disaster recovery solutions are aimed at the loss of critical data after a server failure, cyber attack or hardware fault, backed by documented recovery plans. A procurement service helps clients source laptops, servers, software and cloud services that fit their business goals.

Certification

The firm reports that it has achieved UKAS-accredited ISO 9001 and ISO/IEC 27001 certification, which it presents as a sign of its commitment to quality and information security.

Assessments and a case study

New enquirers can book a free, no-obligation IT assessment that looks at how well the current infrastructure works, flags weak points and produces a security risk report. The site also offers a downtime calculator and an instant quote for remote support with an optional onsite element. A published case study covers managed IT and communication services for BT Local Business, an organisation facing challenges common to firms of its size.