OMNITRACKER ITSM Center

OMNITRACKER ITSM Center is the ITIL-compliant application at the heart of the OMNITRACKER service management system. It supports 15 processes from the ITIL V4 framework, which is why TrustList files it with change management tools.

What OMNITRACKER ITSM Center offers

• Process coverage — handles fifteen ITIL V4 processes in a single application.
• Configurability — the vendor stresses its flexibility for different organisations.
• Integration — designed to link with other business and IT systems.

Who it works with

OMNITRACKER as a whole is reported to run in more than 700 customer installations, largely in Europe, with tens of thousands of concurrent users.

Key facts

• Recognition: assessed by Pink Elephant, Axelos and Serview
• Framework: ITIL V4
• Region: Europe