InfoCision Management Corporation

InfoCision Management Corporation runs inbound and outbound contact centres for businesses and non-profit organisations. It describes itself as woman-owned and certified as a Women Business Enterprise, and says it has operated for over 40 years.

Its sites are in the US, Puerto Rico, El Salvador, Mexico, Ghana and the Philippines, and it pairs automation with human agents.

What InfoCision Management Corporation offers

• Inbound and outbound sales — phone, email, text and chat campaigns for consumer and business sales.
• Customer service and care — support through voice, bilingual, social and chat channels.
• Lead generation and qualification — finding and screening sales prospects.
• Fundraising and issue advocacy — donor engagement work for non-profits.
• Analytics and forecasting — an in-house team tracking quality and performance.

Who it works with

Global brands and mission-driven non-profit organisations, on full outsourcing or overflow support.

Key facts

• Locations: US, Puerto Rico, El Salvador, Mexico, Ghana, Philippines
• Ownership: woman-owned, certified WBE
• Data asset: proprietary database covering 200 million US households