Teleplan International

Teleplan International N.V. provides after-sales care for technology products such as mobile devices and customer premises equipment. Its service covers a product from purchase through to the end of its life.

What Teleplan International offers

• Customer care — support for users of the products.
• Managed logistics and parts management — moving and stocking parts and devices.
• Screening and testing — checks on products and components.
• Repair and refurbishment — fixing and restoring devices.
• Reselling and recycling — value recovery at the end of a product's life.

Who it works with

Makers and sellers of technology products, including mobile and customer premises equipment, across the supply chain.

Key facts

• Headquarters: Amsterdam/Schiphol, the Netherlands
• Experience: 36 years in business, according to its own description
• Reach: service centres serving over 120 countries
• Team: almost 5,000 people
• Method: a tailored approach it calls Telemade