RingCentral

RingCentral provides cloud-based communications for companies. Its platform handles calls, video and messages across devices, and now adds AI agents that answer and analyse customer conversations.

What RingCentral offers

• Business phone and messaging — voice, video, team chat, SMS and fax.
• Meetings and events — video with AI notes and translation.
• Contact centre — tools to manage agents and coach performance.
• AI Receptionist — an agent that answers calls round the clock and routes them.
• AI agent builder — AIR Pro, for building custom agents across voice, SMS and chat.
• Conversation analysis — insights drawn from customer interactions.

Who it works with

The company says more than 600,000 businesses use it, with a healthcare starter package available.

Key facts

• Headquarters: Belmont, California
• Recognition: named a Gartner Magic Quadrant Leader for 12 years running
• Integrations: works with other business apps