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IT Product Company

NICE inContact

Cloud contact centre platform for customer service teams

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About NICE inContact

NICE inContact provides cloud software for contact centres. Its CXone platform handles customer conversations across voice and digital channels, combining routing, workforce tools, analytics and automation on an open cloud foundation. It now belongs to NICE, whose current site stresses AI-driven customer experience.

What NICE inContact offers

Omnichannel routing — directs customer contacts across channels.
Workforce optimisation — scheduling and performance tools for agents.
Analytics — insight into customer interactions.
Automation and AI — self-service and AI agents.

Who it works with

Organisations around the globe that run customer service operations and want to meet their service targets. The parent company supplies both cloud and on-premises enterprise software.

Key facts

Parent: NICE, listed on Nasdaq
Platform: CXone

Profile written by TrustList from the business's own published information, Oct 2026.

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