King's Telemessaging

King's Telemessaging is a Shreveport-based answering service and inbound call centre that has operated since 1948. It supports businesses across North America around the clock, combining live operators with automated communication options that can be adjusted as a client's needs change.

What King's Telemessaging does

• Live answering: live operators, with support for callers who need to speak another language.
• Automation services: automated communication options that can sit alongside live support.
• On-call schedule management: running on-call schedules across several teams, departments and locations, including after-hours cover.
• Urgent notifications: critical messages sent instantly through several communication methods.
• Client portal: a real-time view of call handling, reachable from most devices.

Clients

The firm says its services suit businesses of every size across North America.

Key facts

• Based in: Shreveport
• Founded: 1948
• Security: a layered security framework, staff training and confidentiality agreements
• Guarantee: a satisfaction guarantee tied to uninterrupted service