First Contact

• QUALITY OF SERVICE Being on par in terms of price and quality only gets you in the game
• Service wins the prize

Being on par in terms of price and quality only gets you in the game Service wins the prize

24/7 OUTSOURCE CONTACT CENTRE

A valued outsource partner to our many and varied clients.

We provide total solutions, overflow, weekend and disaster recovery options Uniquely our contact centre is further supported by the optional use of full IVR Technology and our own in-house Web Design Company who specialise in web site design and hosting

We have broad industry experience across many sectors including:

• Government Departments and Local Bodies
• Technical and Software Support First Contact is proud to be delivering quality, front end Telephony solutions to our New Zealand and Australian business partners for almost 20 years

As true specialists in our field we not only provide affordable and effective customer care solutions, but we understand and respect your commitment to your clients

At First Contact we really are ‘more than just talk’

• Holiday Changes? Are you closing up over the holiday period? Changing hours? Running on skeleton staff? Do you need changes made to how we normally answer your calls? Maybe you're not a current customer, but are looking for someone to manage your calls while you take a well-deserved break? Whatever your requirements are, First Contact can help! READ MORE Are you closing up over the holiday period? Changing hours? Running on skeleton staff? Do you need changes made to how we normally answer your calls? Maybe you're not a current customer, but are looking for someone to manage your calls while you take a well-deserved break? Whatever your requirements are, First Contact can help!
• How do you choose an outsource call centre? Each business is different
• What works for one, might not work for another
• There's so many horror stories about call centres; excessive hold times, agents not understanding customers needs or not answering calls at all! How do you decide that a call centre is the right option for your business? READ MORE Each business is different What works for one, might not work for another There's so many horror stories about call centres; excessive hold times, agents not understanding customers needs or not answering calls at all! How do you decide that a call centre is the right option for your business?
• Contact centre metrics: What's really important? What are the different contact centre metrics that can be used, and how do you establish which are most important for your organisation? Performance measurements in contact centres will vary from business to business; there’s no right or wrong way to measure performance
• There isn’t a fixed set of metrics through which to evaluate a centre
• One size doesn’t fit all
• READ MORE What are the different contact centre metrics that can be used, and how do you establish which are most important for your organisation? Performance measurements in contact centres will vary from business to business; there’s no right or wrong way to measure performance There isn’t a fixed set of metrics through which to evaluate a centre One size doesn’t fit all

Ask your questions by e-mail: callcentre@firstcontact net nz