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Business Service Company

First Contact

Outsourced phone answering, reception and contact centre services for businesses in New Zealand and Australia

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About First Contact

First Contact is a 24/7 outsourced contact centre based in New Zealand, serving businesses in New Zealand and Australia. Established in 1989, it answers calls under each client's own business name and covers overflow, after-hours and holiday periods.

What First Contact offers

  • Telephone Assist: a message service that takes caller details and passes them on by mobile, email or both.
  • Business Assist: a dedicated receptionist service that takes messages, transfers calls, manages orders and books appointments.
  • Overflow and after-hours cover: call handling when staff are stretched or the business is closed.
  • Holiday and reduced staffing cover: changed call handling during closures, shorter hours or reduced staffing.

Customers and markets

The firm names government departments and local bodies among its clients, and its message service suits tradespeople, professionals and sole operators.

Key facts

  • Based in: New Zealand.
  • Founded: 1989.
  • Technology: optional IVR technology and an in-house web design company.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-09. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
1989 (37 years) evidence sent

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