Debtworks

Debtworks is a debt collection company based in West Auckland, New Zealand. It builds a collection process for each client instead of using one standard method, and it aims to match its approach to the client's brand. The business has grown from a start-up to around 50 full-time staff while keeping its owners involved day to day.

Products and services

• Tailored debt collection: recovery processes adjusted to each client's requirements and expected returns.
• Dedicated collectors: each collector manages a personal portfolio of accounts rather than calls being assigned at random by a dialler.
• In-house collection software: a system the company designed, built and owns, customised for clients.
• Up-front planning: clear guidance at the start on what can be recovered and how quickly.
• Hardship support: a contact route for people facing financial difficulty as living costs rise.

Who it works with

Debtworks works for businesses and organisations across New Zealand, and describes its collection methods as socially responsible and flexible.

Key facts

• Based in: West Auckland, New Zealand
• Team: around 50 full-time staff
• Leadership: Bruce Cross and Leyden Tolhurst, with prior roles in listed companies, industry bodies and government panels in the collections sector