Business 1300

Memorable phone numbers, a person to answer them and a respectable address in a major city are the three things this Australian provider sells to businesses that want to look established. It states that it is Australian owned and operated, that its answering service runs from a call centre in Australia and that its numbers are connected over one of the country's large Tier 1 carrier networks.

Numbers that work anywhere in the country

The company supplies 13, 1300 and 1800 numbers. A 1300 number is a ten-digit national number that is not tied to a place, which the company says makes a small business look larger and gives it a replacement for a mobile or local landline. An 1800 number is free to the caller from any Australian phone line, so no cost stands between an interested customer and the business, and the company calls it a natural fit for customer-focused firms. A 13 number is only six digits long and is therefore the easiest to remember, which is why, according to the company, many large Australian organisations and marketers prefer it. One number can also serve several sites, and calls can be routed to wherever the right person happens to be.

Call tools in the online portal

Number management is done through an online portal included with its business plans. It lets the customer control call routing and watch call activity in real time. On top of that sits an AI call intelligence layer, which produces call transcripts, call sentiment readings and automated text-message follow-ups, as well as two-way SMS on the same platform.

Live phone answering

For firms that cannot staff the telephone themselves, the company provides live answering from Australian operators. Staff are trained to answer as though they were part of the customer's own team, and the service can be customised for almost any business need. Calls can be handled by taking a message, transferring the caller to a nominated person or passing them to voicemail. The service is described as suitable for teams, for busy periods and for cover outside business hours, and a recording of a live call is available on the site so prospective customers can hear the standard.

Virtual offices and meeting rooms

The third strand is the premium business address. The company offers addresses in Melbourne, Sydney, Brisbane and Adelaide, with casual office use and meeting room hire for customers who need to see clients face to face without leasing premises.

Who uses it

Customers range from sole traders taking occasional calls to national brands and public organisations that take thousands a day, in any industry. The company says it does not tie customers into long-term contracts and has no hidden costs.

Business 1300 is an Australian inbound telephony provider. It supplies memorable national phone numbers, staffs a live answering service from an Australian call centre and offers business addresses in major cities. Its platform adds call analytics, AI call intelligence and two-way SMS.

What Business 1300 does

• 13, 1300 and 1800 numbers: national numbers that work anywhere in Australia; 1800 calls are toll free for the caller.
• Phone answering: live receptionists who take messages, transfer calls or pass callers to voicemail.
• Virtual offices: business addresses in Melbourne, Sydney, Brisbane and Adelaide, plus casual office and meeting room hire.
• Call tools: analytics, AI-based call insight and SMS on the same platform.

Customers and markets

Customers range from small operators taking a few calls a week to national brands and public organisations handling thousands daily, across any industry.

Key facts

• Based in: Australia
• Ownership: stated as Australian owned and operated
• Network: numbers connect to a major Tier 1 carrier network