API

API, trading as A Professional Image, Inc, is a US call centre offering live telephone answering. Real operators take calls for client businesses at any hour and pass messages on. The firm has operated since 1986.

What API offers

• Live answering, day and night — calls taken by staff who act as an extension of the client's team.
• Medical answering — call handling for patient-facing practices, with HIPAA compliance.
• Professional answering — message taking for professional firms.
• BPO call centre services — wider outsourced call handling.
• Message delivery — messages sent by app, text message, structured email or fax.
• On-call schedule updates — clients change their answering schedule in real time.

Who it works with

Medical practices, professional firms and other businesses that need calls covered outside office hours. Scripts are developed with each client to suit their daily routine.

Key facts

• Based in: United States
• Founded: 1986
• Billing: month to month, in place of 28-day cycles
• Compliance: HIPAA compliant