Answer Advantage

Answer Advantage provides call answering and virtual office management for businesses that need their phones covered. Its website focuses on two groups, medical clinics and apartment communities, and it describes its service as custom-built for each client rather than one-size-fits-all.

What Answer Advantage does

• Live receptionists: trained staff answer calls for clinics and property teams.
• After-hours maintenance calls: property clients use it to route out-of-hours repair requests from residents.
• Custom greetings: clients can have their phone greetings written to suit their own needs.
• Automated after-hours calling: some property managers use its system to automate their after-hours call handling in place of a live service.
• Lead capture: calls are used to collect enquiries so fewer opportunities are lost.

Who it works with

Medical clinics, apartment communities and property management companies, including firms managing several sites that roll the service out across a whole portfolio.

Key facts

• Focus: virtual office and phone management
• Sectors: healthcare and multifamily housing