Answer 365

Answer 365 is a Canadian call centre that answers customer calls on behalf of other businesses. It says it has been operating for more than 70 years, which is unusual among Canadian call centres. Its clients have customers across North America, and callers hear neutral East Coast English voices.

What Answer 365 offers

• Call answering: agents take calls as an extension of the client's own team, in a personalised and consistent way.
• Customer service support: agents give callers help and attention so the client can concentrate on other work.
• Overflow and reception cover: clients forward their lines when the receptionist is busy, at lunch or gone for the day.
• Bilingual service: calls are handled in both English and French.
• Transaction processing: the firm handles millions of transactions every year.

Who it works with

The company lists home heating oil and gas suppliers and property and real estate businesses among its clients, and reports hundreds of client relationships.

Key facts

• Availability: every hour of every day
• Languages: English and French
• Coverage: customers throughout North America
• Track record: in business for more than 70 years