Action Telephone Exchange

Action Telephone Exchange is an answering service that handles calls and messages on behalf of its clients. It states that it is based in Rochester, New York, and it aims its service at small offices and people with busy working lives.

Products and services

• Live call answering: incoming calls are taken by staff instead of going unanswered.
• Message management: messages are recorded and delivered to the client.
• Always-open coverage: staffed at all hours, every day of the week.
• Emergency backup: fallback arrangements for problems such as power cuts or a building emergency.

Who it works with

Client comments on the site come from hospital administrators, a paediatric doctor's practice and a door manufacturer, which points to a mix of medical and commercial customers.

Key facts

• Based in: Rochester, New York, US
• Experience: over two decades in the message management business
• Hours: twenty-four hours a day, seven days a week