Snapforce Business Management

Snapforce Business Management is a cloud-based call centre package built around a hosted PBX phone system. It targets teams that handle many calls and want call activity logged without manual effort, and it can be combined with the vendor's own CRM to form a single platform.

What Snapforce Business Management does

• Cloud PBX phone system: a ready-to-use hosted telephony setup.
• Call handling tools: voicemail to email, call transfers, call queues and automatic call distribution.
• Supervisor tools: call monitoring, barging and coaching.
• Conferencing: video conferencing and a dial-in conference bridge.
• Automatic call logging: removes the need to record calls by hand.
• CRM pairing: can be joined with Snapforce CRM.

Key facts

• Deployment: cloud-hosted
• Number type: a toll-free number is included