Centaer consulting

Centaer consulting is a Hungarian consultancy that specialises in improving how organisations deal with their customers. It says it has spent over twenty years developing customer service operations.

What Centaer consulting does

• Strategy and planning: senior-level analysis of a company's position, goals and limits.
• Technology advice: picking suitable digital, automation, BI and AI tools and preparing the organisation to adopt them.
• Training: courses that link people and technology, including gamification of work processes.
• Implementation: project specification, supplier selection and system roll-out.
• Customer service and contact centre development: using AI to support staff and speed up problem solving.

Who it works with

The firm names businesses and public service providers as clients. Its programmes cover leadership, sales and front-line customer-facing teams.

Key facts

• Experience: Over 20 years in customer service development
• Language of service: Hungarian