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Browse products - Text Mining Software - IVR - Phone Key Input - IVR - Voice Customization - Call Center - Call Scripting - Help Desk - Automated Routing - Training - Asynchronous Learning - Text Mining - Boolean Queries
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Text Mining Software
IVR:Phone Key Input
IVR:Voice Customization
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Text Mining:Boolean Queries
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IVR
Call Center
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Phone Key Input
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Macros/Templated Responses
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ML Algorithm Library
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Cataloging/Categorization
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Live Chat
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Review Management
Dashboard
Sentiment Analysis
Response Management
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Review Monitoring
Negative Feedback Management
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Review Request
Social Sharing
Social Media Monitoring
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Audience Segmentation
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Configurable Alerts
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Scorecards
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Text Mining
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Boolean Queries
Document Filtering
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Taxonomy Classification
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Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
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Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Data Extraction
Disparate Data Collection
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Email Address Extraction
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Phone Number Extraction
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OCR
Text Editor
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Indexing
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Convert to PDF
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Multiple Output Formats
Zone Selection Tool
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Contextual Guidance
For Developers
Intent Recognition
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Speech Recognition
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Negative Feedback Management
Multi-Channel Data Collection
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Survey/Poll Management
Customer Segmentation
Text Analysis
Customer Service
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Performance Metrics
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Social Media Integration
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Queue Management
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Appointment Management
Email Management
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Natural Language Search
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Self Service Data Preparation
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Storytelling
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Document Classification
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ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
IT Service
Release Management
Contract Management
Self Service Portal
Incident Management
Ticket Management
IT Asset Management
Knowledge Management
Service Catalog
Service Reporting