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Fraud Detection
Linked Data Management
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Text Mining
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Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
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Multi-Language
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Query Builder
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Interaction Tracking
Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Text to Speech
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Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Training
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Built in LMS
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
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Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management