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OCR
Text Editor
ID Scanning
Multi-Language
Indexing
Batch Processing
Convert to PDF
Image Pre-processing
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Multiple Output Formats
Zone Selection Tool
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Progressive Dialer
Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
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Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Enterprise Content Management
Workflow Management
Mobile Access
Document Management
Electronic Signature
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Archiving & Retention
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Artificial Intelligence
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Predictive Analytics
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Data Source Connectors
Data Discovery
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Query Builder
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Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
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Templates
ML Algorithm Library
Model Training
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Forms Management
Social Media Monitoring
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Workflow Configuration
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Network Monitoring
Alerts / Escalation
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Automated Routing
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
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Service Level Agreement (SLA) Management
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Data Mining
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Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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For Developers
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Template Management
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Text to Speech
Voice Customization
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Configurable Alerts
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Reputation Management
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Dashboard
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Android
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iPhone / iPad
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Survey/Poll Management
Customer Segmentation
Text Analysis
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Routing
Archiving & Retention
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Whitelisting/Blacklisting
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Shared Inboxes
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Spam Blocker
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Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Full Text Search
Self Service Portal
Discussion Boards
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