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OCR
Text Editor
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360 Degree Feedback
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Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
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Geo Targeting
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Linked Data Management
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Boolean Queries
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Language Detection
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Mis-Keyed Variation Detection
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Negative Feedback Management
Multi-Channel Data Collection
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Customer Segmentation
Text Analysis
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Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
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Dashboard
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction